Policy

Shipping Policy

1. Order Processing Time:

  • All orders are made to order. Please allow [processing time, e.g., 5-7 business days] for us to create and prepare your handmade candles.

2. Shipping Rates:

  • We offer flat-rate shipping to domestic and international destinations.
  • Shipping costs are determined at checkout based on the destination and order weight.

3. Shipping Methods:

  • We primarily use USPS for shipping.
  • Expedited shipping options may be available for an additional fee.

4. Estimated Delivery Time:

  • Estimated delivery times are provided during checkout.
  • Please note that these are estimates and may vary due to factors beyond our control, given the made-to-order nature of our products.

5. Tracking Information:

  • Once your order is shipped, you will receive an email with tracking information.

6. International Shipping:

  • We offer international shipping to select countries. Import duties, taxes, and customs fees may apply and are the responsibility of the recipient.

7. Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages. If you have concerns, please contact the shipping carrier for assistance.

8. Address Accuracy:

  • It is the customer's responsibility to provide accurate shipping information. We are not liable for orders shipped to incorrect addresses.

Refund and Return Policy

1. Returns:

  • Due to the made-to-order nature of our products, we do not accept returns for reasons other than damage or defects.

2. Damaged or Defective Items:

  • If your handmade candles arrive damaged or defective, please contact us within [7 days] of receiving your order, along with photos of the damage. We will arrange for a replacement or refund.

3. Refunds:

  • Refunds will be issued for damaged or defective items only.

4. Custom Orders:

  • Custom-made items are non-refundable unless they are damaged or defective upon receipt.

 

Medical Disclaimer

Our chakra meditation candles are designed to enhance relaxation and create a soothing environment for meditation and self-care practices. While we believe in the benefits of meditation and holistic wellness, it's important to note the following:

1. Not a Substitute for Medical Advice:

  • Our chakra meditation candles are not intended to diagnose, treat, cure, or prevent any medical condition.
  • They should not be used as a replacement for medical advice, diagnosis, or treatment from qualified healthcare professionals.

2. Consult a Healthcare Provider:

  • Always seek professional medical advice for any specific health-related questions or concerns.

3. Individual Results May Vary:

  • The effectiveness of meditation practices and the use of chakra candles can vary from person to person.
  • Results may depend on various factors, including your individual health, lifestyle, and dedication to your meditation practice.

4. Personal Responsibility:

  • Customers should use our candles responsibly and in accordance with the instructions provided.

5. No Medical Claims:

  • We do not make any medical claims regarding the benefits of our candles.
  • Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

Contact Information:

  • If you have any questions or concerns regarding this disclaimer or our products, please feel free to contact us.

By using our chakra meditation candles, you agree to the terms outlined in this disclaimer. We encourage you to prioritize your health and well-being and consult with a qualified healthcare professional for any medical needs.